Support Page

Customer/Technical Support

If you have any questions about the documentation on this page or about your website, just send us an email or give us a call:

(315)294-6932
ops@our-hometown.com

Easy as 1-2-3 Guides

Display Advertising (PDF)
An explanation of our recommendations on how to price, sell and display your print advertisements on the web. This is the single most effective method to make your website profitable, as long as you are able to trust in the calculated fair market value of your ads.

Example Billing Insert for Display Ad Upsell (PDF)
A billing insert that can be mailed to your advertisers, explaining the value of having their ads online. We will customize this insert to your paper at no cost, at your request.

Display Ad Statistics (PDF)
A guide to using our Display Ad Statistics report, with recommendations on how to apply the data.

Internet-Specific Advertising (PDF)
Our recommendations for pricing and selling banner, tile and skyscraper ads for your site.

Newsletter Customization (PDF)
A guide to getting the most out of our Email Newsletter feature, including suggestions for selling Newsletter Sponsorships.

Blogging Techniques - Posting an Article Every Day (PDF)
Posting new content every day can increase traffic to your site by giving readers incentive to check back more often. This piece includes a quick tutorial for posting a story using our HTML Story Editor.

Online Video Content (PDF)
A quick explanation of the video features offered by Our-Hometown's system.

Direct links to statistics (login required):

Display Ad Statistics

Banner Ad Statistics

Subscription Statistics

Classified Order Statistics

Newsletter statistics: Count Detail

Webtrends Statistics (Website traffic)

Online documentation:

Advertising Info

Valuation of online display advertising
An explanation of how we determine the fair market value of your website's advertising.

Supported banner/tile/skyscraper ad dimensions and file formats (PDF)
A quick reference to determine what size to make your banner and tile ads. Also details placement options for various ad sizes.

Specifications for sending pre-cropped display ads in PDF format
If you prefer to send us specific ads rather than having us extract them from your PDF pages, this document explains our preferred format for the individual ads.

Billing

Estimating extra charges
An explanation of our billing policies.

Drupal (our new content management system)

NEWS CONTENT
1. How do I edit the text of a story on my website?
2. How do I add or remove a photo from a story?
3. How do I post a brand new story to my website?
4. How do I move a story to a different category or a different issue date?
5. How do I change the order of stories within a category?
6. How do I delete a story?
7. How do I allow free access to a specific story, if my website is password-protected?
8. How do I allow free access to an entire category?
9. How do I send an announcement of a specific story to my e-mail mailing list?
10. How do I add a video to a story?

OTHER CONTENT
11. How do I update my Reader Poll question?
12. How do I create a photo gallery?
13. How do I create a submission form, questionnaire, or survey for my readers to fill out?

ADVERTISING
14. How do I change the website, e-mail address, or phone number associated with a display ad?
15. How do I move a display ad to a different category?
16. How do I delete a display ad?
17. How do I view metrics (traffic statistics) for my display ads?
18. How do I associate a specific display ad with a different advertiser?
19. How do I create advertiser profiles and give my advertisers access to update their own information?

ORDER PROCESSING & USER ACCOUNTS
20. How do I process subscription and classified orders?
21. How do I add a subscriber manually or create an account for a staff member?
22. How do I update a subscriber's information (address, expiration date, password, etc)?
23. How do I update my subscription and classified order forms?