Support Page

 

Customer/Technical Support

If you have any questions about the documentation on this page or about your website, just send us an email or give us a call:

(315)294-6932
ops@our-hometown.com

Easy as 1-2-3 Guides

Display Advertising (PDF)
An explanation of our recommendations on how to price, sell and display your print advertisements on the web. This is the single most effective method to make your website profitable, as long as you are able to trust in the calculated fair market value of your ads.

Display Ad Statistics (PDF)
A guide to using our Display Ad Statistics report, with recommendations on how to apply the data.

Internet-Specific Advertising (PDF)
Our recommendations for pricing and selling banner, tile and skyscraper ads for your site.

Blogging Techniques - Posting an Article Every Day (PDF)
Posting new content every day can increase traffic to your site by giving readers incentive to check back more often. This piece includes a quick tutorial for posting a story using our HTML Story Editor.

Online Video Content (PDF)
A quick explanation of the video features offered by Our-Hometown's system.

Direct links to statistics (login required):

Display Ad Statistics

Banner Ad Statistics

Subscription Statistics

Classified Order Statistics

Newsletter statistics: Count Detail

Webtrends Statistics (Website traffic)


 

Online documentation:

Advertising Info

Valuation of online display advertising
An explanation of how we determine the fair market value of your website's advertising.

Supported banner/tile/skyscraper ad dimensions and file formats (PDF)
A quick reference to determine what size to make your banner and tile ads. Also details placement options for various ad sizes.

Specifications for sending pre-cropped display ads in PDF format
If you prefer to send us specific ads rather than having us extract them from your PDF pages, this document explains our preferred format for the individual ads.

Billing

Estimating extra charges
An explanation of our billing policies.

Features of the Website Administration Main Menu:

Operations

Editor (PDF)
User guide for Our-Hometown's Online HTML Story Editor, which can be used to post, edit and delete stories, as well as upload photos and videos.

Publish Issue (PDF)
An explanation for the Publish Issue tool, which can be used to manually update certain aspects of your website (although this is rarely necessary).

Comments Admin (PDF)
An explanation of how to configure the Reader Comments feature, including management of individual readers' Comment privileges. If Comments are not enabled for your paper, this item will not appear in the main menu.

Poll Admin (PDF)
An explanation of how to enable and configure multiple-choice reader polls on your website.

View Paid Orders (protected document, login required)
Instructions for processing online subscription orders.

View Subscribers (protected document, login required)
Instructions for viewing and editing information in your online subscriber database (and adding subscribers manually).

Paid Subscriber Info (protected document, login required)
Instructions for editing your online subscription form, including pricing information.

View Classified Orders (protected document, login required)
Instructions for processing online classified ad orders.

Bulk Classified Submission (PDF)
Explanation of an optional alternative way to send us your text classifieds.

Edit Advertisers (PDF)
Instructions for editing the names, categorization, and website/email links of your online display ads.

Edit Banner Advertising (PDF)
Instructions for editing the placement, website links and expiration dates of your internet-specific advertising (banner, tile and skyscraper ads).

Reports

Display Ad Statistics (PDF)
Documentation on how to access and understand statistics for your online display ads (for instance, how many times they've been displayed to readers).

Banner Ad Statistics (PDF)
Documentation on how to access and understand statistics on your website's internet-specific advertising (banner, tile and skyscraper ads).

Subscription Statistics (PDF)
Documentation on how to access and understand data regarding your online subscribers, including how many orders have been placed through your online order form.

Classified Order Statistics (PDF)
Documentation on how to access and understand data on your online classified ad orders, for instance the number of orders you've received in a given period.

Newsletter: Count/Detail (PDF)
Documentation on how to access and understand data regarding your newspaper's email mailing list (used to notify readers of new content on your website).

Statistics (Webtrends) (PDF)
Documentation on how to access and understand your website's monthly traffic report.

Setup/Admin

User Manager (PDF)
Instructions for creating additional login accounts for your staff members.

Site Layout (PDF)
Instructions for changing the appearance of your website, including how to add buttons and change their color scheme.

Create Issue (PDF)
Explanation of a function for advanced users which allows you to create a blank set of news folders for an upcoming issue.